When carpets are suddenly flooded, when a pipe bursts, a bath overflows, a washing machine malfunctions, rainwater enters from a balcony, or rain gets into your house because of stormy weather or any other similar circumstance, then water damage restoration procedures must be followed.

It’s not as simple as just vacuuming up the water, cleaning the carpets and letting the area naturally dry. The underlay and wood or concrete floor is a bigger issue; this needs to be correctly dried. If the underlay is not dried or replaced you will quickly end up with mould and odour problems, leading to potentially permanent carpet damage. Mould can be a very big health concern.

Our procedures for water damaged carpets are as follows.

  1. We come out to the premise and inspect the carpet using a moisture meter, and extract the water using a very powerful vacuum machine.
  2. Browning treatment is applied to the carpet to prevent any water stains.
  3. We move the light furniture off the wet carpets into another area that’s not flood affected, and put foam blocks underneath the heavy furniture that can’t be moved!
  4. We lift up the carpet if required to check the excess water damage.
  5. Air movers and dehumidifiers are set up to dry out the flooring, underlay, carpet and anywhere in the room that might be moisture affected.
  6. We come back to the premise on a regular basis to check the drying progress.
  7. Only once everything is completely dry will the carpet be re-laid.
  8. The carpets are steam cleaned and properly deodorized.

Notes on water restoration:

  1. One room can normally take between 24-72 hours to completely dry using drying equipment, depending on the level of water damage and relative humidity.
  2. When a premise has been affected by sewage overflow we do not attempt carpet restoration. The carpet and underlay must be removed from the premises and disposed of, and then the flooring must be treated and deodorized. Australian Standards will not allow restoration of sewage affected carpet.