FAQ

How often should I have my carpets professionally cleaned?

Carpets should be professionally cleaned at least every 12 months. Carpets that are periodically cleaned and protected have a longer life span and durability than carpets that are cleaned less frequently.

I’ve heard that steam cleaning can ruin carpets?

Steam cleaning actually extends the life of the carpets and is a must for health, hygiene and indoor air quality. Having the carpets steam cleaned regularly is the same principle which is applied to washing clothes on a regular basis being that both are made from fibers.

Inexperienced cleaning methods can cause carpets to be left with too much chemical residue or could cause the over wetting of the carpets. That is why it’s important to find a carpet cleaning company that uses top of the range equipment, and uses experienced certified cleaning technicians.

After the clean how long does it take before I can walk on the carpets?

We provide free shoe covers so you can walk on the carpets straight away.

Is there anything I should do or prepare before you arrive on site?

If required you can give a quick vacuum before we arrive on site, removing as many small things off the carpets as possible, placing them in areas that don’t require a clean. Apartment building residents can help by arranging a parking spot or instructions for the best place to park.

What furniture do you move?

It is always best to move as many small items as possible to areas not being cleaned. We can move sofas and lounges suites, tables and chairs, beds on wheels and light furniture; anything that one technician alone could expect to move. We cannot be expected to move heavy bookcases, fish tanks, waterbeds, china cabinets, computers and any delicate or fragile items.

Will the Stains come out?

Factors could depend on how much time the stain has had to set into the carpet, the type of stain and carpet or fabric type. Stains are best dealt with when they are fresh, and should be worked on straight away. For emergency stains, use a dry cloth in a dabbing method, and then secondly use a mildly damp cloth with lukewarm water in a dabbing method again. Contact Clean Your Carpets ASAP if you require emergency stain treatment!

How long will it take for my carpets or upholstery to dry?

Some carpets and upholstery can dry within 1-2hrs. Some of the factors of influencing drying time could be the relative humidity in your home, the fiber type, and type of cleaning equipment being used on the job. We use advanced cleaning equipment with stronger vacuum power and more heat, meaning the carpets and upholstery can dry more rapidly.

Generally upholstery will dry quickly because of the low pile; carpets generally take longer. Wool carpet in either a low ventilation environment or under poor relative humidity could take around 24hrs to dry.

Additional things to help speed up the drying time include opening windows on a good day or using fans, air-conditioners, dehumidifiers and heaters. The dryer the air is inside the premise the faster the drying time. Other options to speed up the drying time could be a cotton bonnet or turbo dryer which is done by the cleaning technician during and after a clean.

How often should I vacuum my carpets?

Carpets have a lot of excess soils and dust particles hidden deep down in the fibers. Combat this by vacuuming at least once a week. Regular vacuuming extends the life of the carpets by dramatically reducing dust filtration and soiling. It also promotes a healthier indoor environment for everyone in the household.

What is a good vacuum cleaner?

The best type of vacuum cleaners have a rotating brush, which can go deep into the carpet fibers picking up more soil, hair, and dust particles. The suction motor should by industrial type strength.